• De-Escalation Through a Trauma-Informed Lens


De-Escalation Through a Trauma-Informed Lens

AUGUST 18, 2021 | 1:00 pm – 3:15 pm

Deadline for registration is August 17

2 CEs

This training is approved for CE for social workers, counselors, and marriage and family therapists in the state of Ohio. This training is approved for prevention professionals in domain P6 and chemical dependency counselors in domain C1.

Level of Course | 100 Beginner

Trauma-Informed Care is an approach to caring for someone which understands how “what has happened to a person” impacts his or her behavior and mental, physical, emotional, and spiritual health and wellbeing. Individual experiences of trauma or numerous adverse childhood experiences can have lasting effects on the way a person thinks and behaves, triggering the fear-center of the brain, and causing the person to live in chronic, toxic stress. Living in this hyper-state of fear and stress can have a severe negative impact on a person’s mental, physical, and emotional health, as well as result in the person experiencing challenges navigating the complex mental health system. A trauma-informed approach seeks to establish a setting which replaces fear and toxic stress with a sense of safety and support. This training will provide an overview of the impact of trauma and the stress response system on an individual’s functioning with a key focus on trauma-informed guidelines for stabilization, intervention and resolution of a crisis to enhance coping skills, promotion of a sense of control and self-efficacy, and the provision of support for problem-solving and gaining access to required services and supports. Course participants will also be able to ask questions via webinar chat during the Q&A portion of the course.


  1. Increase understanding of the prevalence, characteristics and impact of trauma on individuals.
  2. Understand the neurobiology of trauma and how the stress response system impacts functioning.
  3. Identify and apply trauma-informed strategies for deescalating crisis situations and working with people who are emotionally distressed.


  • 1:00pm – Overview of Trauma and Impact on Functioning
  • 1:15pm –  Principles of Trauma-Informed Care
  • 1:30pm –  Neurobiology of Trauma-Stress Response System
  • 2:00pm –  Break
  • 2:15pm – Managing an Escalated Situation
    Prevention-Awareness of the Environment
    Prevention-Awareness of the Individual
    Prevention-Awareness of Self
    Understanding Triggers
  • 2:30pm – De-Escalation Strategies
    Goals of De-Escalation
    Managing Yourself
    Non-Verbal Communication
    Barriers to Effective Communication
    Effective Communication
    – Open-Ended Questions
    – Affirmations
    – Reflective Listening
    – Summarize
    Promoting Safety
  • 3:15pm – Close

Participants are required to stay logged-in for the Q&A portion of the training for successful completion, as it is part of the educational portion of this course.

Presented by Sara Harrison-Mills, LISW-S

Chief Clinical Officer, Syntero

Sara Harrison-Mills is the Chief Clinical Officer at Syntero, a non-profit community behavioral health agency with four sites in Central Ohio. Through this position, Sara oversees counseling, case management, older adult, school based and prevention services. Sara has over fifteen years of experience providing behavioral health services to children, adolescents, and adults. She received her master’s in social work from the University of Michigan and has worked with children, adolescents, and adults in inpatient and outpatient settings. Sara has provided multiple presentations and trainings to schools, foster families, children’s services agencies, and other professionals on a variety of topics.


Evaluations will be distributed within 24 hours after the training via email. You will receive a link where you can submit the completed evaluation. Evaluations must be completed to receive CE credits. Certificates will be available to download once the once the evaluation is received.

We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. You may request an accommodation or inquire about accessibility as part of the Zoom registration process. Please contact us at cswce@osu.edu should you need further assistance.

A group of People


Register For 8/18 Training Here

Deadline for registration is August 17

Generously funded by the Ohio Department of Mental Health and Addiction Services.

The Ohio State University, College of Social Work is an approved provider for the State of Ohio Counselor, Social Worker and Marriage and Family Therapist (CSWMFT) Board. Provider Number: RCST111747

The Ohio State University College of Social Work is an approved provider for The Ohio Chemical Dependency Professionals Board. Provider Number: 50-24068