Brief Interventions to Help Coach Someone with Anxiety Over the Phone
SEPTEMBER 24, 2021 | 9:00 – 11:15 am
Deadline for registration is September 23
This training is approved for CE for social workers, counselors, and marriage and family therapists in the state of Ohio. This training is approved for chemical dependency counselors in domain C2 and prevention professionals in domain P6.
Level of Course | 100 Beginner
During the pandemic, about 4 in 10 adults in the U.S. have reported symptoms of anxiety or depressive disorder, a share that has been largely consistent, up from one in ten adults who reported these symptoms from January to June 2019 (Panchel, et. al. 2021). Many of us can relate to anecdotally receiving the calls from individuals who report being in distress, having increased anxiety and its related symptoms including panic attacks. This training provides to those working the Help Lines practical guidance to offer support and coaching to callers dealing with anxiety. Course participants will also be able to ask questions via webinar chat during the Q&A portion of the course.
- Participants will be able to identify some of the key signs and symptoms of anxiety.
- Participants will be able to identify at least three interventions they can offer on the phone lines to coach and support callers dealing with anxiety.
- 9:00 am – Introduction to the topic and our training agenda for the day
- 9:05 am – Mindfulness exercise
- 9:10 am – What is anxiety?
- 9:30 am – How it manifests with callers on the phone lines
- 10:00 am – Break
- 10:15 am – Interventions to coach callers on the phone lines with anxiety
- 10:40 am – Case examples of calls
- 11:05 am – Q&A
- 11:15 am – Close
Participants are required to stay logged-in for the Q&A portion of the training for successful completion, as it is part of the educational portion of this course.
Presented by Lois Marie Clay Stepney, MSW, LISW-S
Professor, College of Social Work, The Ohio State University
Lois Marie Clay Stepney, MSW, LISW-S is a passionate adult educator who has taught social work practice courses in the College of Social Work at the Ohio State University for the past 18 years. Ms. Stepney has utilized her social work skills in the Columbus, OH community working primarily with children, adolescents, and their adult caregivers, for most of her 25 years in the profession. She has clinical and administrative supervisory experience. Ms. Stepney is passionate about addressing the promotion of resilience and emotional wellbeing in helping professionals.
Evaluations will be distributed within 24 hours after the training via email. You will receive a link where you can submit the completed evaluation. Evaluations must be completed to receive CE credits. Certificates will be available to download once the once the evaluation is received.
We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. You may request an accommodation or inquire about accessibility as part of the Zoom registration process. Please contact us at firstname.lastname@example.org should you need further assistance.