• Active Listening: Connect with Anyone About Anything


Active Listening: Connect with Anyone About Anything

Developed July 2021

Deadline for completion is September 30

2 CEs

This training is approved for CE for social workers, counselors, and marriage and family therapists in the state of Ohio. This training is approved for chemical dependency counselors in domain C2 and prevention professionals in domain PR1.

Level of Course | 100 Beginner

In times of crisis, we desperately want to say the right thing. To have the solution. To know the right thing to do to fix it. And we really don’t want to say the wrong thing. But mostly, we want to show we care and are there to support the people we love or are charged with helping. But how can we possibly be an expert on every possible situation that comes our way? And even if we were, what would make our solution the right one for someone else? These are the questions and doubts that often prevent us from saying anything or feeling like we’re able to be there for someone in a time of crisis. But we don’t have to have had the exact same experience as someone to be there for them. Or necessarily even have had years of training to be the right person at the right moment. Whether you’re new to crisis intervention or an experienced clinician, active listening skills can quickly build a powerful connection between you and the person with whom you’re talking. Together, we’ll cover the basic principles to help establish rapport, guardrails to ensure productive and supportive conversation and grounded skills and techniques you can implement immediately to connect with people and ultimately get them the help they need.

This course is constructed as reading-based and noninteractive.


  1. Participants will be able to create safe places for conversation by putting into the practice the key components of active listening.
  2. Participants will be able to demonstrate the necessary elements for establishing and building rapport with clients and those receiving services to ensure needs are being met.
  3. Participants will be able to identify and address possible barriers and biases to providing services that may show up for both providers and clients that may get in the way of providing services.

Developed by Catherine Wemette, SPHR, ACC, MPA

Chief Goodness Officer, Good for the Soul LLC

With almost 20 years of management experience in fields including banking, associations and retail, Catherine (she/her/hers) has a unique perspective on how to get the best out of people. She started Good for the Soul LLC in 2014 to help organizations cultivate their talent and get results through coaching, facilitation, training and project management. As the Chief Goodness Officer, she is responsible for helping others achieve their success and celebrating wins along the way. Catherine has also spent more than a decade connecting with people in crisis to provide intervention, suicide prevention and support in order to foster self-sufficiency by providing problem-solving skills and information on community resources so they can better cope with emotional trauma, personal and family crises. Catherine is a life-long learner and an avid West Wing fan. In the theme of “what’s next?” she most recently earned her Senior Professional in Human Resources (SPHR) certification from the HR Certification Institute in 2020. She earned her executive certificate in Leadership Coaching from Georgetown and received her Associate Certified Coach (ACC) credential in 2020. She also received her Certified Association Executive (CAE) credential in 2009 and is a member of both the International Coaching Federation and ASAE: The Center for Association Leadership. She completed her Master of Public Administration with a concentration in nonprofit management from The George Washington University and graduated from Hope College in Holland, Michigan with a BA in communications and political science. In her spare time, she tries to figure out how a Minnesota girl ended up in Virginia with no snow for any sort of regular skiing (though she is a fan of the Virginia wineries, so it’s not all bad news).

Evaluations will be immediately downloadable and must be completed to receive CE credits. Certificates will be available to download once the once the evaluation is received.

We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. Please contact us at cswce@osu.edu should you need further assistance.

Woman taking notes


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Generously funded by the Ohio Department of Mental Health and Addiction Services.

The Ohio State University, College of Social Work is an approved provider for the State of Ohio Counselor, Social Worker and Marriage and Family Therapist (CSWMFT) Board. Provider Number: RCST111747

The Ohio State University College of Social Work is an approved provider for The Ohio Chemical Dependency Professionals Board. Provider Number: 50-24068